Orders

Page: Marketing >> eBay >> Orders
As soon as a bidder buys your product or wins your auction, this item is marked as closed and entered into the table of eBay orders.
The individual columns have the following meaning:
Table 153: table columns for eBay orders

Column name
Comment
Item
Initial offer for the order. The icon indicates the eBay platform.
User account
eBay user who won the item
Click the icon to send an e-mail message to the address in the user's eBay profile.
Price
Price for which the item was won
Customer
Name of the bidder in the customer administration of the shop;
When the details of a customer are transferred from eBay for the first time, the system creates him as an unregistered customer. The eBay e-mail address is saved as well. During further data transfers, the customer is identified using this e-mail address and all eBay orders for this customer are bundled.
Order
Order number, when sale has been finalised in the shop;
Otherwise, a notification is issued that the customer has not yet finalised the order.
Feedback
Displays the feedback for this item. For more information, see General settings, above.

Orders that the customer has not finalised within 3 days are marked in the Orders column with the icon. In a case like this, you can remind your customers to complete their purchase via e-mail. Use the corresponding batch action for this. See Table 154belowbelow
Batch processing commands are available to manage the table entries. For an introduction to this, see Batch Processes in Tables, above. The following specialised commands can be performed:
Table 154: specialised batch processing commands for eBay orders

Command
Comment
Send feedback
The Feedback and the Feedback text fields contain the default settings from the eBay settings; see General settings, above. These entries can be changed if necessary.
The command sends the feedback information entered for all selected items.
Resend reminder mail
After the item ends, the buyer receives an automatically generated e-mail, requesting him to finalise the transaction in your shop. See also Configuration of notification e-mail, above.
This command sends a reminder e-mail to customers that have not finalised the transaction.

Note: You can only provide feedback for each offer once. You cannot make a correction by submitting a second rating. As a seller, you can only provide positive ratings.
eBay orders are indicated in the list of all orders by the eBay icon.