Orders – Details

Page: Orders >> Orders >> [order] >> General
The general properties of an order provide you with an overview of all necessary order information such as the current processing status, products ordered, delivery and invoice address, and so on.
The various fields have the following meanings:
Table 118: fields for order details

Field name
Description
Field type
Example
Status
When you click Save, the current date is added to the selected status. Multiple statuses can be set.
Registered customers can view the status in the shop.
Check box
 
Order number
Unique number that is assigned by the system when the order is created. This can be changed here.
Entry field, alphanumeric
1005
Send order receipt confirmation
This sends information about the current order to the customer by e-mail. The order confirmation is sent to the e-mail address specified in the invoice address for this order.
Link
 
Print view
Preview and print the order confirmation
Link
 
Order comment
During the order process, customers can enter a comment about the order. If the customer has entered a comment, it is displayed here.
Display
 
Internal note
Comments or information about the order. For internal use.
Text field, alphanumeric
Call the customer back.
Edit
This activates the order information for processing.
Button
 
Delete
You can only delete orders with the status Rejected or Archived.
Button
 

Save your entries by clicking Save.
Notes:
1. If you set an order to Rejected, the stock level for the relevant product is corrected automatically.
2. Due to security reasons, credit card data in the database for orders paid to you by credit card (payment method Credit card, manual) is deleted after the order is set to the status of Paid. The only information that remains is a note that the order was paid by credit card.
3. Before the order confirmation e-mail message can be sent, the Order confirmation e-mail event must be active. For more information, see E-mail settings, above.
Caution: Before you leave this page, save your entries with Save, otherwise they will not be applied. This also applies if you click Edit or Documents.
It is possible that a Conflict warning is displayed for an order. This applies to orders that were paid using external payment systems. A conflict occurs when the order value and the transaction value differ. This difference can happen if the order or shopping basket is changed subsequently. Such a change may include, for example, adding a new item to the order. Since the customer has already paid via the external system, the difference occurs and a conflict warning is displayed.