Orders
Page: Marketing >> eBay >> OrdersAs soon as a bidder buys your product or wins your auction, this item is marked as closed and entered into the table of eBay orders.The individual columns have the following meaning:Table 15: table columns for eBay orders
Column name Comment Item Initial offer for the order. The icon indicates the eBay platform. User account eBay user who won the itemClick theicon to send an e-mail message to the address in the user's eBay profile.
Price Price for which the item was won Customer Name of the bidder in the customer administration of the shop;When the details of a customer are transferred from eBay for the first time, the system creates him as an unregistered customer. The eBay e-mail address is saved as well. During further data transfers, the customer is identified using this e-mail address and all eBay orders for this customer are bundled. Order Order number, when sale has been finalised;Otherwise, a notification is issued that the customer has not yet finalised the order. Feedback Displays the feedback for this item. For more information, see General settings.
Orders that the customer has not finalised within 3 days are marked in the Orders column with theicon. In a case like this, you can remind your customers to complete their purchase via e-mail. Use the corresponding batch action for this.
The following batch commands can be performed:Table 16: Batch processing commands for eBay orders
Command Comment Send feedback The Feedback and the Feedback text fields contain the default settings from the eBay settings; see General settings. These entries can be changed if necessary.The command sends the feedback information entered for all selected items. Resend reminder mail After the item ends, the buyer receives an automatically generated e-mail, requesting him to make payment and thus to complete the transaction. See also Configuration of notification e-mail.This command sends a reminder e-mail to customers that have not finalised the transaction.
Note: You can only provide feedback for each offer once. You cannot make a correction by submitting a second rating. As a seller, you can only provide positive ratings for buyers.After payment by the customers with eBay, a corresponding order is created. You can display and edit these in the Orders item. eBay orders are indicated in the list of all orders by the eBay icon.