Orders – Details
Page: Orders >> Orders >> [order] >> General
The general properties of an order provide you with an overview of all necessary order information such as the current processing status, products ordered, delivery and billing address, and so on.
The market status is updated with the current date and time after saving. Multiple statuses can be set. Registered customers can view the status in the shop.
The order number is assigned by the system. You can change these.
The order confirmation is sent to the e-mail address specified in the billing address for this order.
You can send the invoice in PDF format as an e-mail. The invoice must be generated previously. If multiple invoices exist, the last created will be sent.
For downloadable products, you can manually send the link to download.
In the internal note, you can save processing notes or additional information about the order. This data is not shown to the customer.
You can only delete orders with the status Rejected or Archived.
It is possible that a Conflict warning is displayed for an order. This applies to orders that were paid using external payment systems. A conflict occurs when the order value and the transaction value differ. This difference can happen if the order or shopping basket is changed subsequently. Such a change may include, for example, adding a new item to the order. Since the customer has already paid via the external system, the difference occurs and a conflict warning is displayed.
When doing this, please note the following:
- If you set an order to Rejected, the stock level for the relevant product is corrected automatically.
- Due to security reasons, credit card data in the database for orders paid to you by credit card (payment method Credit card, manual) is deleted after the order is set to the status of Paid. The only information that remains is a note that the order was paid by credit card.
- Before the order confirmation e-mail message can be sent, the Inbox confirmation e-mail event must be active. For more information, see E-mail settings.