E-mail settings - Events
Page: Settings >> E-mail settings >> Events
The table shows all e-mails that are sent from the system to customers and exceptionally also to the administrator.
Activate delivery by clicking the check-box for the event. Save your entries by clicking Save.
You can configure each e-mail message separately. To do this, click the name of the event to go to the associated e-mail details.
Event e-mail – Details
For the individual events, you can add various recipients and additional texts. The fields are mainly used in e-mails as follows:
Figure 6: Use of specific fields in the e-mail
Exception: E-mail messages for the merchant
Certain event e-mails are only sent by the system to the merchant:
- Warning when a minimal stock level has been reached
- Product sold out
- Change of user address
- ClickandBuy – error e-mail
- Product inquiries
- Product feedback
- E-mail from the contact form
For these e-mail messages, there is an additional entry field Recipient address in the general properties. In this field, enter the address of someone you have chosen to handle this topic.
Note the following about the customer contact e-mail:
- To enable customers to be able to use the customer contact form, you must place a contact form as a page element on your Web site; see Page elements and navigation.
- The contact form is only shown on the Web site if a recipient address is inserted for the e-mail event.